CONTACT INFO:

SOLESEEK LIMITED :: REG NO:: 06746137

REG OFFICE ::

9 Bickels Yard, 151-153 Bermondsey Street, London. SE1 3HA

jb@soleseek.co.uk

TERMS AND CONDITIONS:

Policy: It has always been Soleseek's policy to treat our customers in exactly in the way we like to be treated ourselves. Our toes curl at the sight of small print, but it appears that not only to add to our creditability but to comply with new legislation (EC Distance Selling Directive) we are required to offer you our own 'large print' version. You should note that your statutory rights under the current consumer protection laws are not affected (more probably enhanced).

Data & Privacy: The information collected from you at the time you place an order (on you or those you gift to) will be stored in our database and is used purely to carry out your instructions and action your payment. There are no circumstances under which, this information might be passed to a third party.

Supply: We undertake to supply you with the goods described in these Web Pages or in our brochure by any date you might reasonably request . If you have an urgent order it is always advisable to discuss your requirement on the telephone 07990 598 562. Some of our products are nearly always available for immediate despatch. Unless we have specifically agreed otherwise, delivery will be as soon as possible and not longer than 30 days.

Contact: We will only contact you in connection with your instructions and keep you well informed should we have any difficulties providing you with the specific goods ordered, to be delivered by your date specified. We will not email you at all without your permission.

Delivery: Obviously you the customer recognise that we do rely on Royal Mail's postal service to perform the 'contract'. We monitor the performance of our carriers continuously. Whereas we have so rarely had a complaint about the quality of our goods, there have been a very small number of occasions (less than 0.01%) when due to circumstances entirely beyond our control our goods have not arrived by the requested time. As soon as we have learned of this we have always offered immediate despatch of a replacement parcel - providing the selected goods are available for despatch.

Guarantee: In the light of the forgoing you will appreciate we feel confident that we can unequivocally guarantee your total satisfaction with our product and service. Again you should note that your statutory rights under the current consumer protection laws are not affected (more probably enhanced).

Refunds: In the event of loss, late delivery or dissatisfaction with the product supplied and a replacement is not acceptable, the goods need not be returned (unless required by Royal Mail for their investigations) but a full refund will be sent. If payment was by cheque, then the refund will be posted to you by cheque promptly. Our major concern is to maintain our happy relationship with you our customer.

Payment: Although our customers offer payment at the time of placing their order mainly via paypal other methods are accepted please ask on how to pay when choosing a product, it is our policy not to cash cheques until the week in which the goods are to be despatched.

Complaints: Clearly we take any complaint very seriously and would expect to contact you almost by return.

Law and Jurisdiction: Any contract for your purchase from Soleseek is governed by and has to be interpreted under the Law of England, and you agree that such contract will be subject to the non-exclusive jurisdiction of the English courts.

Final Note: We suppose because we have always enjoyed an open and trusting relationship with our existing customers, it grieves us to have to write down what has just been mutually understood between us over so many years. In so doing it has somehow denigrated that good old British sense of fair play......
Any concern that you might have regarding security, privacy or complaint in connection with making a purchase online may always be taken up with us by emailing jb@soleseek.co.uk

THANKS